Communication and Relationship Management (Operations)

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Target Audience

This course is suitable for anyone who wishes to learn on how to improve their interaction and communication skills.

Course Overview

This course focuses on self-knowledge and self development to facilitate career development and maintenance of a healthy lifestyle.

Course Duration

16 hours – 2 days

Course Outline

• Verbal & non-verbal communication
• Follow, clarify, give or provide feedback
• Respond appropriately to criticism
• Delivering good customer service
• Identify ways to delight customers
• Solving customer issues resourcefully
• Leadership skills
• Teamwork
• Identify ways to learn from and coach your peers
• Acquire effective management skills

Course Location

Employment and Employability Institute
141 Redhill Road
Singapore 158828

Methodology

• Adult-learning based curriculum
• Role play, discussion, presentations and adequate practice time
• Combination of skills and language, focus on Listening, Reading and Writing

Price

• Price (Includes GST) $299.60
• Nett Price after funding - below 40 $123.60
• Nett Price after funding, age 40 and above * $43.60

* Refers to applicants with GCE A-Levels and below.

Funding Info

For company sponsored trainee who is Singapore Citizen or Permanent Resident, up to 90% funding is available from:

• Skills Redevelopment Programme (SRP)
• Skills Development Fund (SDF)

Enquiry

Type of enquiry Corporate Individual

Company Name

Name *

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Preferred Contact Email Telephone Call Morning Noon Evening

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