Handle Customer Enquiries and Requests

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Course Schedule & Online Registration

If you are an individual, please click here.

Target Audience

This security training course is suitable for security officers or guards who would like to gain new skills in their job to enhance their career advancement opportunities.

Course Overview

This elective module provides trainee with the knowledge and skills in handling customer enquiries and requests. Upon completion of this module, trainee will also be equipped with the necessary and relevant knowledge in dealing with complaints, emergencies and unexpected situations and be able to provide information and assistance to customers.

Course Duration

16 hours (2 days) exclude assessment hours

Assessment

An assessment (1 hour 45 minutes) will be conducted at the end of the module by POLWEL

Course Outline

• Preparing to handle client enquiries and requests
• Providing information and assistance
• Dealing with complaints, emergencies and unexpected situations

Pre-requisites

Minimum secondary 2 education
OR
Participants with the following competency ratings from the Employability Skills System are eligible:
Listening/Speaking Min. Level 4
Reading/Writing Min. Level 4
Numeracy Min. Level 4
OR
Participants may also be required to undergo a pre-qualifying test during registration.
OR
Participants who have taken Enhanced Basic Security Course (Handle Security Incidents & Services and Provide Guard & Patrol Services – either under WSQ or NSRS) are also eligible.

Course Location

141 Redhill Road
Employment and Employability Institute
Block C #01-06
Singapore 158828

Methodology

Lectures / Demonstrations / AV Presentations
Practical Training and Role-Plays
Oral and Written Questions and Answers

Certification

• Statement of Attainment (SOA) from the Workforce Development Agency (WDA)

Price

$450.00* (inclusive of assessment fees)

Nett Price after SPECIAL funding^ : $45.00* (inclusive of assessment fees)

* All prices indicated exclude GST
^ Other terms and conditions apply.
# Prices are subjected to change without prior notification

Funding Info

For company sponsored trainee who is Singapore Citizen or Permanent Resident, up to 90% funding is available from:

• Skills Redevelopment Programme (SRP)
• Skills Development Fund (SDF)

Enquiry

Type of enquiry Corporate Individual

Company Name

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Preferred Contact Email Telephone Call Morning Noon Evening

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