Service Excellence / Provide GEMS Services
Target Audience
Soft skill courses are suitable for people in business development, marketing, sales, customer service, product design and development, operations, logistics, or anyone in the work place who is seeking to maximize their performance. It is important for any employees to enhance their human relation skills and to be able to communicate within the organization and work as a team with each other and with the customers.
As a result, soft skills training are increasingly sought after by employers for the continuous improvement of an organization in order to obtain optimal results.
Soft Skill Courses
Soft skills play an important role in any professions and it contributes to the success of any organization. With good soft skills, it helps one to excel in the work place. Some of the common traits of soft skills are positive work ethic, good attitude, desire to learn, etc.
A good attitude is normally termed as behavioral skill which cannot be taught, however it can be developed through continuous training. NTUC LearningHub Pte Ltd is offering a full range of soft skills courses that could be customized according to your business needs, regardless of industry or job type. Fill up the online enquiry from at the end of this page with your training needs today!
The following is a standard list of soft skills training we are offering at the moment:
The Provide GEMS service (PGEMS) course is a programme that provides the workforce in the service industry with the essential skills and techniques to bring world class customer service culture into the organization.
- Service Excellence
Our Service Excellence courses help organisations to deliver great service experiences to their customers and increase their image and productivity of their business. Our Service mindset and skills courses are developed to equip Operations, Supervisory and Managerial level staff to deliver superior customer experience that increase customer loyalty and retention.
Course Location
Employment and Employability Institute
141 Redhill Road
Block C, #01-01
Singapore 158828
Fax: 6471 3466
Methodology
- Participative and interactive learning
- Role play, discussion and presentations
Certification
Certificate of Attendance from NTUC LearningHub Pte Ltd
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